Terms and Conditions

Flag Buttons with Toggle Image

General terms and conditions

1. Scope

The following Terms and Conditions apply to all orders placed via our online shop. Our
online shop is for consumers only.

2. Contractual partner, formation of contract, options for corrections

The contract is concluded with Augmented Robotics GmbH.
By placing the products in the online shop, we make a binding offer on our part to
enter into a contract regarding those items. You may place our products in the
shopping basket without obligation and amend your entries at any time prior to
submitting your binding order by using the correction facilities that are provided for
this purpose and explained during the ordering process. The contract is formed by
clicking on the order button which indicates your acceptance of our offer concerning
the products contained in the shopping basket. Once you have sent your order you will
immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The language(s) available for concluding the contract: German, English
We save the text of the contract and forward the order data and our Terms and
Conditions to you on a durable medium. You may also view the text of the contract in
our customer login area.

4. Delivery conditions

We deliver free of charge.
Delivery options:
We ship the products to the delivery address specified in the order process.
We only dispatch goods en route; pick up by the customer is not possible.

5. Payment

The following payment methods are available in our online shop.

Paypal:

In order to pay the invoice amount via the payment service provider PayPal (Europe)
S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must
be registered with PayPal, legitimise yourself with your access data and confirm the
payment instruction. The payment transaction will be processed by PayPal after
placing the order. You will receive further instructions during the ordering process.
PayPal may offer registered PayPal customers further payment modalities in the
customer account selected according to its own criteria. However, we have no
influence on the offering of these modalities; further individually offered payment
modalities affect your legal relationship with PayPal. You can find more information on
this in your PayPal account.

6. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report
the defect to the carrier and notify us without delay. Failure to make a complaint or to
make contact does not in any way affect your legal rights or the enforcement of such
rights, notably your warranty rights. However, in doing so you help us to assert our
own claims against the carrier or transport insurer.

7. Warranty and guarantees

7.1 Liability for defects

We are under a legal duty to supply products that are in conformity with this contract.
The statutory guarantee provisions (liability for defects) shall apply. With respect to
consumers, statutory warranty rights governed by the law of the country where the
consumer has his habitual residence shall apply. Information on any additional
guarantees and their precise conditions that may apply can be found next to the
product and on specific information pages in the shop, if applicable. Complaints can be
submitted by consumers and businesses to our contact details given in the supplier
identification.
When you exercise your warranty rights and we deem it necessary to receive the
goods back in order to examine your complaint, you must send back the goods at our
cost to the address provided for this purpose. We are committed to respond to any
complaint immediately, but no later than within 14 days of its submission.

7.2 Guarantees and customer service

Information on any additional voluntary guarantees that may apply and their exact
conditions can be found with the product and on special information pages in the
online shop, if applicable.

8. Liability

We shall in any case be liable without limitation for claims due to damages that have
been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct
damages at the time of contract conclusion.

9. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR)
which can be accessed at https://ec.europa.eu/consumers/odr/. In order to settle
disputes arising from a contractual relationship with a consumer or from whether such
a contractual relationship exists at all, we will participate in dispute settlement
proceedings before a consumer dispute resolution body. Consumers can contact their
national European Consumer Centre in this regard. The respective contact details of
the individual ECCs can be found at https://www.evz.de/en/alternative-disputeresolution/
adr-in-europe/. The competent body in this matter is:
Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger
Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/.

terms and conditions created with Trusted Shops